Question 1

Can I get a window on my package?

Accepted Answer

Yes, but you must choose clear material for your pouch. A window is simply an unprinted area within your design, so it’s critical to make sure your print file is set up properly.

See step 6 in the guide to Setup your Pouch design in Adobe Illustrator for more information.

Question 2

Setup your Pouch design in Adobe Illustrator

Accepted Answer

In this guide, we'll walk through the steps you need to take in Adobe Illustrator to ensure your design file is perfectly read by our system so your design is printed with the highest possible integrity.

Set up your Adobe Illustrator (AI) artboard size. Get downloadable templates.

Using our Standard Sizes

| Stand Up Pouches | Imperial Unit Size | Metric Unit Size | | --- | --- | --- | | Extra Small | 11.5” W x 3.5” HBleed Left & Right = .197” ea.Bleed Top & Bottom = 0 | 292.1 mm W x 88.9 HBleed Left & Right = 5mm ea.Bleed Top & Bottom = 0 | | Small | 14" W x 4" HBleed Left & Right = .197” ea.Bleed Top & Bottom = 0 | 304.7 mm W x 102 HBleed Left & Right = 5mm ea.Bleed Top & Bottom = 0 | | Medium | 15.5” W x” 6.5” HBleed Left & Right = .197” ea.Bleed Top & Bottom = 0 | 393.7mm W x 127 mm HBleed Left & Right = 5mm ea.Bleed Top & Bottom = 0 | | Large | 18.5” W x 6.5” HBleed Left & Right = .197” ea.Bleed Top & Bottom = 0 | 469.9 mm W x 165.1 mm HBleed Left & Right = 10mmBleed Top & Bottom = 0 | | Extra Large | 26” W x 6.5” HBleed Left & Right = .197” ea.Bleed Top & Bottom = 0 | 678 mm W x 254 mm HBleed Left & Right = 10mmBleed Top & Bottom = 0 | | Flat Pouches | Imperial Unit Size | Metric Unit Size | | Small | 10” W x 3.14” HBleed Left & Right = .197” ea.Bleed Top & Bottom = 0 | 254 mm W x 79.76 mm HBleed Left & Right =

Question 3

What do I do if I'm not satisfied with my order?

Accepted Answer

Hey there! We really want you to be happy with your WildKind Packaging order, and we’re also super passionate about keeping things sustainable. So, if something isn’t quite right with your pouches, here’s how we can help:

Let us know within 30 days: Just give us a heads-up about any issues you spot within 30 days of your order arriving. Some defects are to be expected but not more than 5-10 percent of the order. We do include extra pouches to help account for this possibility.
Send back any wonky pouches: We’ll ask you to return any defective pouches so we can take a good look and make sure they’re composted or recycled properly. This helps us close the loop and keep our environmental footprint light!
We’ll make it right:You can choose to get a credit for the value of the defective pouches towards your next order.
Or, we can reprint the affected quantity for you. Just keep in mind that reprints go into our production schedule, so there might be a little wait.
For a totally messed up order: If, by chance, your entire order is defective, we’ll give you a full credit or a complete reprint – whatever works best for you!
Max Assistance The most we can assist with is the full value of the order.

We’re here to make things easy and ensure you’re totally satisfied. Thanks for helping us keep things green!

Question 4

Is your packaging food safe?

Accepted Answer

Short answer: Yes, all of our materials are FDA compliant.

Longer, more technical, answer: The contact layer film of the listed products are in compliance with 21 CFR 177.1520(c)2.1 and 3.2, 21 CFR 177.1350 and 178.3297 and may be used in contact with all food types defined in Table 1 of 21 CFR 176.170(c) at conditions of use E-G as defined in Table 2 of 21 CFR 176.170(c).

Question 5

How does WildKind test pouch quality?

Accepted Answer

We perform in-process quality testing during production to verify seal integrity and functional performance. Testing methods include burst testing, vacuum seal testing, and visual seal inspections.

Related to

Quality

Question 6

Can your pouches be microwaved?

Accepted Answer

No. Our pouches are not certified to be microwave safe.

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