Question 1

What types of materials / substrates are offered? What are their differences?

Accepted Answer

All of our biofilm materials are biodegradable with either a certified home or industrial compostability rating.

The shelf life of our materials is comparable to other alternative flexible packaging offerings assuming they are stored in a dry, room-temperature environment. If you are uncertain, we recommend testing with your product to determine if it fits your shelf life needs.

Compostable Materials:

White - A durable option that protects against moisture, light, and oxygen, with strong puncture resistance. The solid white outer layer makes designs pop with bright, bold color.

Thickness: 4.0 mil
Moisture Vapor Transfer Rate (MVTR): 0.565 g/100in²/day
Oxygen Transfer Rate (OTR): 0.019 cc/100in²/day
Home Compostable Certified material Technical Data Sheet

Clear - A transparent option that offers good protection against moisture and oxygen. Perfect for showcasing your product with window designs. See design instructions here

Thickness: 3.9 mil
Moisture Vapor Transfer Rate (MVTR): 1.3 g/100in²/day
Oxygen Transfer Rate (OTR): 0.065 cc/100in²/day
Home Compostable Certified material Technical Data Sheet${color}[#0000ee]( )

Metallized - Provides solid protection from moisture, light, and oxygen, with strong puncture resistance. The met

Question 2

What do I do if I'm not satisfied with my order?

Accepted Answer

Hey there! We really want you to be happy with your WildKind Packaging order, and we’re also super passionate about keeping things sustainable. So, if something isn’t quite right with your pouches, here’s how we can help:

Let us know within 30 days: Just give us a heads-up about any issues you spot within 30 days of your order arriving. Some defects are to be expected but not more than 5-10 percent of the order. We do include extra pouches to help account for this possibility.
Send back any wonky pouches: We’ll ask you to return any defective pouches so we can take a good look and make sure they’re composted or recycled properly. This helps us close the loop and keep our environmental footprint light!
We’ll make it right:You can choose to get a credit for the value of the defective pouches towards your next order.
Or, we can reprint the affected quantity for you. Just keep in mind that reprints go into our production schedule, so there might be a little wait.
For a totally messed up order: If, by chance, your entire order is defective, we’ll give you a full credit or a complete reprint – whatever works best for you!
Max Assistance The most we can assist with is the full value of the order.

We’re here to make things easy and ensure you’re totally satisfied. Thanks for helping us keep things green!

Question 3

Is your packaging food safe?

Accepted Answer

Short answer: Yes, all of our materials are FDA compliant.

Longer, more technical, answer: The contact layer film of the listed products are in compliance with 21 CFR 177.1520(c)2.1 and 3.2, 21 CFR 177.1350 and 178.3297 and may be used in contact with all food types defined in Table 1 of 21 CFR 176.170(c) at conditions of use E-G as defined in Table 2 of 21 CFR 176.170(c).

Question 4

Can I get a window on my package?

Accepted Answer

Yes, but you must choose clear material for your pouch. A window is simply an unprinted area within your design, so it’s critical to make sure your print file is set up properly.

See step 6 in the guide to Setup your Pouch design in Adobe Illustrator for more information.

Question 5

Do you offer package Design Services?

Accepted Answer

Yes! We’d love to help you create a custom package. We have professional designers on staff available to create the perfect package for your needs.

For $250 we can quickly turn around a design for you.

A Project Manager will contact you within 24 business hours and work directly with you so we can efficiently communicate your needs to one of our designers.

Turnaround time can generally be estimated at 5-7 business days. The project manager will provide you with the project timeline once we have all the information we need to get started.

What you’ll get:

Project Management of your design start to finish
Dedicated, full-time, professional, designer(s) working specifically on your project
1-2 revisions as needed
Final, print-ready file added to your account/shopping cart.

Multiple SKUs needed? We'll provide an estimate based on the initial design.

Would you like to see a printed copy as well? Simply request a tear sheet for an additional $250 plus shipping.

Answer some basic questions in this form to get started

Question 6

Do you follow an industry Quality standard for burst testing?

Accepted Answer

There is no single industry-wide standard that applies to all flexible packaging formats and materials. Instead, we use validated internal benchmarks developed through testing, experience, and consultation with packaging testing experts. These benchmarks are adjusted based on material type and pouch configuration.

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